Knowledge Groups allow you to organise your content into meaningful sections so that the AI tutor can give students more accurate, context-specific answers.

Think of each Knowledge Group as a container for related documents. Grouping your materials this way helps:

• Keep content manageable
• Ensure learners receive answers from the most relevant source
• Improve the precision of the tutor’s responses

📚 Example Use Cases

You might create separate Knowledge Groups for:

• “Course Handbook”
• “Lab Guidelines”
• “Assessment FAQs”

When a student asks a question, the AI tutor checks within the most relevant Knowledge Group to respond accurately — instead of searching across everything.

Display Name vs Topic

When creating a Knowledge Group, you’ll fill in two fields: Display Name and Topic.

These serve different purposes and work together to guide both the learner experience and how the AI retrieves answers.

• Display Name
  • This is the name that Learners will see in the chat interface.
  • It should be clear and friendly, e.g. “Course Handbook” or “Assessment Guidelines.”
  • It helps students recognise which area the information comes from if shown in menus or labels.
• Topic
  • This is the internal reference the system uses for retrieval.
  • It should be short, specific, and descriptive, like a keyword.
  • The Topic influences how the bot decides which Knowledge Group to draw from when answering a question, so it’s best to keep it closely aligned to the subject matter of the group.
  • Example: = Display Name = "Week 1", Topic = "macroeconomics”.

👉 In short:

• Display Name = What learners see.